If you have an error or discrepancy with an order, please contact our Customer Service Department at 1-866-274-2489 within 48 hours of receipt of goods, prior to decorating or altering.
All returns require an alphabroder return authorization (RA) number and must be obtained within 30 days from receipt of goods. A 15% restocking charge will apply to all returns.
Returns can be processed online in the "My Accounts" section under "Returns".
Defective merchandise must have tape placed over the flaw before returning.
Returned goods must be shipped with all proper documentation and with the RA number clearly marked on the outside of the carton(s), within 30 days of issuance. All returns must be shipped by prepaid ground freight; collect and air shipments will not be accepted.
We are unable to accept the return of goods that have been decorated or altered. It is the customer's responsibility to inspect all merchandise for correct style, colour and size prior to decorating or altering in any way.
AUTHORIZED RETURNS ARE TO BE SHIPPED TO:
Alpha Broder Canada Corp.
35 Orlando Avenue
Richmond Hill, Ontario L4B 0B4